Grandpaws Place

The majority of the time the answer to this is GREAT! or AWESOME! and it's the truth! If there were anything urgently wrong with your pet while it's here we would contact you, your emergency contact, and/or your veterinarian immediately for further advice. If none of your contacts are available or your vet is closed, we will take your pet to the Grand Island Small Animal Emergency Hospital at your expense.

Not likely. This is probably because he/she had such a good time here and they just need to rest for a few days.

Well... he/she probably just barked so much at the other dogs around and just went hoarse. It should come back with a day or two of rest. That's good news right?

Yes. My husband and I live right next door on the property and have watch over the kennel 24/7. We have a special heat/cold monitor and smoke/fire detector in the kennel that calls us and the Fire Department if anything were to happen.

You are welcome to bring anything you like, including but not limited to: food, blankets, toys, treats, medication, etc. We do not recommend bringing food or water bowls.

The dogs get "cycled" every 2 hours. This is when we let them each out one at a time until they come back in which is usually about 10-15 minutes. Sometimes they get lost and have to be coaxed back into the right run.

We don't want any accidental fights or pregnancies so we do not let the dogs interact at this time. We can make exceptions for dogs that are in the same family or dogs that know one another outside of the kennel and get along well. In the future we would like to be able to let the dogs play together (we are working on it).

After 5pm we go home for the day but we come back for "Last Cycle" between 8-9pm to let the dogs go potty one last time before bed. We give them all a goodnight cookie and hug and then it's lights out until 8am when we come back the next day. We treat holidays like any other day except we are not open for drop-offs or pick-ups. You might wonder why you aren't allowed to pick up your dog even though we are clearly able to give them to you. Well that's because sometimes we need a day to relax too. Don't worry, your pets are still being taken care of when we are closed.

We require the following vaccinations for dogs: Rabies, DHPP (distemper), and Bordetella (kennel cough). We do  not make exceptions for these vaccines. If your dog doesn't have them, they can't stay. It's for the health of your pet as well as the health of the other pets boarding with us and ourselves.

We require the following vaccinations for cats: Rabies and DHPP (distemper). We do  not make exceptions for these vaccines. If your cat doesn't have them, they can't stay. It's for the health of your pet as well as the health of the other pets boarding with us and ourselves.

It is recommended but not required for your pet to be vaccinated for the above diseases because they may be in contact with pets that are boarding. However, this is up to you.

We usually feed 2 times a day, mornings and evenings before closing. But we can accomodate your regular feeding schedule. Your pet gets fresh water in the mornings and water bowls filled up throughout the day. If your pet gets only dry kibble and they don't eat their morning meal, we will leave it for them to eat overnight. If your pet gets wet food, we replace it for each meal.

Yes, and there's no extra charge.

Yes it can, and you even get a 10% discount.

You can pay either when you pick up your pet or drop it off. The usual way people do it is when they pick up, but either way is fine. We accept cash, checks, and all major credit/debit cards including: Visa, Mastercard, Discover, and American Express.

Yes, but there will be a $25 fee.

You can call your vet and have them fax their records to us. Our fax number is 716-625-1223

We clean every dog's run every morning with Top Performance 256 Cleaner which is a Disinfectant, Detergent, and Deordorant. This stuff is great! It kills Canine Coronavirus, Canine Distemper virus, Feline Picornavirus, Infections Bovine Rhinotracheitis virus, Pseudorabies virus, Transmissible Gastroenteritis virus, Canine Parvovirus, Mice Parvovirus, Porcine Parvovirus, and Rabies. It also kills bugs and spiders on contact.

We serve only holistic dry kibble primarily Healthwise or other Natura brand dog foods.

Your pet is likely to get sick while switching to holistic food if it doesn't already eat it. For more information on better nutriton for your pet contact Andrew Bell at the Grandpaws Pet Emporium in Lewiston, NY 716-754-0100.